RELIANCE JIO NETWORK DOWN : USER ACROSS THE COUNTRY SUFFER IMMENSELY:
Jio network users across India have suddenly faced serious network problems. Major cities like Gujarat Delhi and Mumbai have experienced the problem. Many users have reported that their mobile network has suddenly stopped working. Many users have also reported that there is no signal on their mobiles and many have reported that they are unable to access data on their smartphones.
Monitoring platform Down detector said that more than 80% of the complaints were just signal outages, which means that users were unable to use any calls or internet services from the network. The disconnection has caused a lot of disruption to millions of customers who depend on the Reliance network.
By 7 pm, news of Reliance’s network issue started spreading and by 10 pm, the issue had significantly increased, especially in a big city like Mumbai, resulting in a doubling of network complaints. Many users expressed their frustrations on social media.
The hashtag #JioDown was trending nationwide, and the news quickly went viral on Facebook, Instagram, and WhatsApp groups. A user from Delhi, who was facing the issue, posted that he had missed an important office meeting due to lack of signal. Another businessman from Mumbai criticized Jio for the three-four-hour blackout. Despite all this, despite so many complaints, Reliance has not issued any official statement, and the customer service line has not responded.
MAIN REASON OF THIS DISASTER:
If a major network company suddenly goes down overnight, it quickly becomes a topic of discussion and speculation spreads. That happened with Reliance Network. Initially, experts thought that the real reason for this major outage could be a major technology glitch or server failure.
Along with this, many experts have speculated that such a big problem could only happen if there is damage to a root level fiber optic cable. However, nothing has been officially announced by the company in this regard, so the matter is still in confusion. If the company reveals the whole matter about what caused their network problem, then users can be sure about the real issue.
CUSTOMER SUFFERING:
Jio network connects more than 400 million people in India. So, due to such a major outage, there has been a huge disruption among the users. Many are not able to make important phone calls, e-commerce activities, payments and work from home activities have almost stopped. Some businesspeople are not able to make necessary calls, due to which the businesses are facing losses. It has also had a big impact on educational institutions; many students are not able to do online classes due to network problems on Reliance.
A user from Gujarat expressed an opinion on his social media page that he was unable to make payments during online transactions. And he also said that if the Jio network system was working reliably, he would not have needed any other SIM. The company has not made any official statement. We cannot know the exact reason for the problem.
DOWNDETECTOR STATISTICS:
Down Detector has created a map based on the cities where Jio’s problem is most common. The map shows that users have sent the most complaints from Mumbai. Along with this, users from Delhi and Gujarat have faced serious network problems. About 82% of the reports showed that Jio has no signal, making it very difficult to use calling and mobile data to the fullest.
After 10 pm, some users gradually started getting their signal back, but many are still facing this problem. Jio has not yet specifically stated what caused this problem and how much emphasis they have actually put on this issue. Reliance Jio has not yet officially said anything.
IMPACT ON OTHER NETWORK:
The current problem with Jio network is usually seen in other network companies like Airtel, Vodafone, Idea, so far there has been no major network problem reported among these big telecom companies. However, due to this problem, Jio users are not able to use voice calls and internet services, due to which many of them have shown interest in other networks.
These networks have experienced temporary traffic jams due to the sudden shift of voice call traffic. The Jio company must quickly solve this problem. The Jio company should win the hearts of users with its services. The Jio company needs to maintain its place in the market.
WHAT WILL CUSTOMERS DO:
Jio has advised those smartphones that are experiencing this network issue to restart their phones and reset their SIM cards, which may resolve the issue. Jio has advised that the network team should restore the network soon. Many people lack backup options, so they are growing frustrated.
COMPANY RESPONSIBILITY:
An analyst has stated that Jio should quickly hold a press conference to reassure the public when the company faces any major disruption. The company needs to provide help or sympathy to avoid losing customers. Customers will take risks with other companies if they do not receive support from Jio.
Some news outlets have reported that the technical teams of Jio have already started working on improving this network system. However, it is not yet known when these services will return to normal and users will be able to enjoy the benefits of Jio’s network system without any problems.
CONCLUSION:
Telecom giant Reliance Jio has today proven that if a major company makes a breach in its technical infrastructure, millions of people can lose their services. The #JioDown trend has highlighted India’s over-reliance on digital connectivity. The company will resolve the outage quickly and share a clear explanation with the public. They have improved their network infrastructure so that no user will face any difficulty in accessing the network. Waiting for it to come back online.
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